Ecladerm products are proudly made in Lebanon in an ISO 22716 GMP (Good Manufacturing Practice) certified factory. This certification ensures that our products are consistently produced and controlled according to quality standards, reflecting our commitment to safety, quality, and excellence in skincare.

Ecladerm products are available for purchase directly from our website and can also be found at select retailers and pharmacies across Lebanon. This provides convenient access to our range of skincare products, whether you prefer to shop online or in-store.

To find the nearest pharmacy that has Ecladerm products, please contact us on WhatsApp at +96176380144. Our team will assist you in locating the closest pharmacy to your location where you can purchase our products.

After placing your order, you will receive a confirmation email for your order. Once shipped, our delivery partner, Wakilni Delivery Service, will SMS you confirming the order's journey to your area. Their driver will reach out in the next few days to coordinate a delivery date and time that suits you.

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through WhatsApp at +961.76.380144

We currently ship in Lebanon.
For shipping outside of these countries, please reach out to our support by email at contact@ecladerm.com or by phone/WhatsApp at +961.76.380144.

We currently ship in Lebanon.
For shipping outside of these countries, please reach out to our support by email at contact@ecladerm.com or by phone/WhatsApp at +961.76.380144.

Once you've placed your order, it usually takes 1 business day to process it for delivery.

Standard shipping time in Lebanon covered by our delivery partners are 2-4 business days.

Our standard shipping time is 2-4 business days, ensuring that your order reaches you in a timely manner. However, we understand that there may be special cases where you need expedited delivery.For such situations, please feel free to contact our support team on WhatsApp at +96176380144, and we'll do our best to assist you in getting your order delivered faster.

After placing your order, you will receive a confirmation email for your order. Once shipped, our delivery partner, Wakilni Delivery Service, will SMS you confirming the order's journey to your area. Their driver will reach out in the next few days to coordinate a delivery date and time that suits you.

If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on your area.

We do accept returns in respect to the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 14 days of delivery
- The return is made within 14 days of the return or exchange request
To ask for a return, please contact our support on WhatsApp +96176380144.

We do accept exchanges and they follow the same conditions as returns
In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Returns are accepted with a standard shipping cost of $3.5 included. Feel free to contact us for assistance or more details.

Returns are typically processed within 2-5 business days. We appreciate your patience during this time. If you have any concerns, feel free to reach out to our support team.

We don't have physical stores, but our products are available in pharmacies across Lebanon. Contact us for more information.

We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 14 days of delivery
- The return is made within 14 days of the return or exchange request
If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.