Refund policy

At Ecladerm, we are committed to ensuring the satisfaction of our customers. This policy outlines our return procedures.

 

Return Policy

• Period of Return: Customers have 30 days from the date of purchase to initiate a return if they are not satisfied with the product.
• Nature of Refund: We offer a refund of the purchase price. The refund will be processed to the original method of payment.
• Return Shipping: Customers are responsible for the return shipping fee.

 

Conditions of Refund

• The product must be returned in its original packaging.
• Products must be unused and in the same condition as when received.
• Proof of purchase is required for all returns.

 

How to Initiate a Return

• Contact our customer service team at +961-76-380144 to initiate the return process.
• Securely package the item and include the original receipt or proof of purchase.
• The shipping company will collect the product and initiate a refund.

 

Contact Us

If you have any questions about our shipping and return policy, please contact us at info@ecladerm.com.